Comments on: The Apple Racket http://morediapers.com/2005/06/18/the-apple-racket/ Eric Sagalyn's quest for modern fatherhood. Thu, 04 Dec 2008 05:28:09 +0000 http://wordpress.org/?v=1.5 by: Universal Hub http://morediapers.com/2005/06/18/the-apple-racket/#comment-1112 Sat, 18 Jun 2005 20:05:33 -0500 http://morediapers.com/2005/06/18/the-apple-racket/#comment-1112 <strong>Geniuses who suck</strong> Add Eric to the list of people less than impressed with the "geniuses" at the local Apple store. "Extortion" is one of words he uses. Earlier: Geniuses who suck

Add Eric to the list of people less than impressed with the “geniuses” at the local Apple store. “Extortion” is one of words he uses.
Earlier:

]]> by: Matthew http://morediapers.com/2005/06/18/the-apple-racket/#comment-1114 Sun, 19 Jun 2005 01:07:33 -0500 http://morediapers.com/2005/06/18/the-apple-racket/#comment-1114 Next time you're in there, look at the guy with all seriousness and, in your best surfer voice say, "Dude, I'm gettin' a Dell." Next time you’re in there, look at the guy with all seriousness and, in your best surfer voice say, “Dude, I’m gettin’ a Dell.”

]]> by: Neil http://morediapers.com/2005/06/18/the-apple-racket/#comment-1126 Sun, 19 Jun 2005 15:01:41 -0500 http://morediapers.com/2005/06/18/the-apple-racket/#comment-1126 It sucks that your having those problems. I've had 3 iBooks. The first and the 3rd both had problems. The first was eventually (after some letter writing) replaced with the 2nd. When I sold that and got the third, it wasn't a month before I had a trackpad problem. Unfortunately it was too intermittent for me to show the "genius". Now that it's our of warranty I bought the part I needed on ebay and fixed it myself. However, when I had problems with the first one and took it to the store, I had it back in a reasonable time frame. I brought it in Sunday, and got it back by Wed or Thursday. What I learned was to get Applecare. I just need to get around the whole, "Not available in Florida" thing... It sucks that your having those problems. I’ve had 3 iBooks. The first and the 3rd both had problems. The first was eventually (after some letter writing) replaced with the 2nd. When I sold that and got the third, it wasn’t a month before I had a trackpad problem. Unfortunately it was too intermittent for me to show the “genius”. Now that it’s our of warranty I bought the part I needed on ebay and fixed it myself.

However, when I had problems with the first one and took it to the store, I had it back in a reasonable time frame. I brought it in Sunday, and got it back by Wed or Thursday.

What I learned was to get Applecare. I just need to get around the whole, “Not available in Florida” thing…

]]> by: David http://morediapers.com/2005/06/18/the-apple-racket/#comment-1154 Tue, 21 Jun 2005 07:56:56 -0500 http://morediapers.com/2005/06/18/the-apple-racket/#comment-1154 For future reference... deal directly with Apple. Unless it's 'My iPod needs to be reset' do not go to the 'genius' bar with a problem EVER!!! Just call Apple and deal directly with them. For future reference… deal directly with Apple.

Unless it’s ‘My iPod needs to be reset’ do not go to the ‘genius’ bar with a problem EVER!!!

Just call Apple and deal directly with them.

]]> by: Neil http://morediapers.com/2005/06/18/the-apple-racket/#comment-1155 Tue, 21 Jun 2005 09:07:02 -0500 http://morediapers.com/2005/06/18/the-apple-racket/#comment-1155 The problem I had with dealing with Apple directly was that it took 2 days just to get a box to send the computer in. Meanwhile, the store overnights it and gtes it back overnighted. I found this to be quicker. The problem I had with dealing with Apple directly was that it took 2 days just to get a box to send the computer in. Meanwhile, the store overnights it and gtes it back overnighted.

I found this to be quicker.

]]> by: Melissa Petri http://morediapers.com/2005/06/18/the-apple-racket/#comment-1156 Tue, 21 Jun 2005 10:16:12 -0500 http://morediapers.com/2005/06/18/the-apple-racket/#comment-1156 Wow, great customer service! *sarcastic* Wow, great customer service! *sarcastic*

]]> by: Cameron http://morediapers.com/2005/06/18/the-apple-racket/#comment-1176 Wed, 22 Jun 2005 07:46:56 -0500 http://morediapers.com/2005/06/18/the-apple-racket/#comment-1176 There are no apple stores here in Montreal, but I took a first gen ti-book to the one in San Diego when on a trip and they got my a new return key for free.. that said, when something went really flooey with it I called Apple directly and they hooked me up... The trick I learned from a guy at the retail place I go to here is to not even bother with the person who answers the phone and ask for his/her boss immediately. There are no apple stores here in Montreal, but I took a first gen ti-book to the one in San Diego when on a trip and they got my a new return key for free.. that said, when something went really flooey with it I called Apple directly and they hooked me up… The trick I learned from a guy at the retail place I go to here is to not even bother with the person who answers the phone and ask for his/her boss immediately.

]]> by: eeka http://morediapers.com/2005/06/18/the-apple-racket/#comment-1256 Sun, 26 Jun 2005 18:10:00 -0500 http://morediapers.com/2005/06/18/the-apple-racket/#comment-1256 Computer Loft in Allston. That's all I can say. They're a fully authorized service place, meaning they can do any warranty work that the Apple Store can do. But, they also do a lot of rebuilding and repairs and things, so they'll often have a part in stock and can do warranty work really quick. They know way more about the machines than anyone at the Apple Store or at Apple. My toilet-seat iBook's modem died in 2000 and the Apple Store and the Apple hotline both said the motherboard would need replacing, which on the cheap machines costs almost as much as a new machine. They all kept insisting it was all one part. When I asked them if they meant they only sold it as one part, or if it was integrated, they insisted it was an integrated part and there was no way to fix just the modem. So I took it to Computer Loft and they told me that, uh, Apple only sells the modems as part of the motherboard, but it's absolutely not an integrated part, and they'd solder on a third-party one for $25. Which they did, while I waited. The place is great. Computer Loft in Allston. That’s all I can say. They’re a fully authorized service place, meaning they can do any warranty work that the Apple Store can do. But, they also do a lot of rebuilding and repairs and things, so they’ll often have a part in stock and can do warranty work really quick. They know way more about the machines than anyone at the Apple Store or at Apple. My toilet-seat iBook’s modem died in 2000 and the Apple Store and the Apple hotline both said the motherboard would need replacing, which on the cheap machines costs almost as much as a new machine. They all kept insisting it was all one part. When I asked them if they meant they only sold it as one part, or if it was integrated, they insisted it was an integrated part and there was no way to fix just the modem. So I took it to Computer Loft and they told me that, uh, Apple only sells the modems as part of the motherboard, but it’s absolutely not an integrated part, and they’d solder on a third-party one for $25. Which they did, while I waited. The place is great.

]]> by: alecia http://morediapers.com/2005/06/18/the-apple-racket/#comment-1279 Mon, 27 Jun 2005 17:05:03 -0500 http://morediapers.com/2005/06/18/the-apple-racket/#comment-1279 We had a similar problem with our iMac last month - something bad with the video and unable to see anything on the screen. Luckily for us it's a fun computer, not a work computer so we weren't in a bind like you are (although it did have all the pictures of our 1-month old baby boy on it and, man, did the grandparents raise a ruckus when they couldn't get their baby photo fix soon enough). We got the same "sorry, the part is backordered" message for over a week before finally asking for a better solution. My husband is a wizard at customer service negotiation, and without too much complaining we got a brand new iMac with double the hard drive of our original and they transferred everything from our old one for us. No charge for any of it...which was a consolation when the replacement went bad immediately - within 24 hours. We took that one back and they gave us ANOTHER new one, which has been fine so far. They also restarted our warranty, which is probably essential. At the time, I was happy with the service we got (and still am), but now that I know more about the pervasiveness of the problem I realize why they didn't give us a hard time. We had a similar problem with our iMac last month - something bad with the video and unable to see anything on the screen. Luckily for us it’s a fun computer, not a work computer so we weren’t in a bind like you are (although it did have all the pictures of our 1-month old baby boy on it and, man, did the grandparents raise a ruckus when they couldn’t get their baby photo fix soon enough). We got the same “sorry, the part is backordered” message for over a week before finally asking for a better solution. My husband is a wizard at customer service negotiation, and without too much complaining we got a brand new iMac with double the hard drive of our original and they transferred everything from our old one for us. No charge for any of it…which was a consolation when the replacement went bad immediately - within 24 hours. We took that one back and they gave us ANOTHER new one, which has been fine so far. They also restarted our warranty, which is probably essential. At the time, I was happy with the service we got (and still am), but now that I know more about the pervasiveness of the problem I realize why they didn’t give us a hard time.

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